Frequently Asked Questions?
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Address:
Capital One Plaza, Eastern Bypass Off Thika Road.
Phone:
Contact US: 0700444448
Email:
info@umskenya.com
Landlord FAQs
The premise must have a main meter from the service provide ie KPLC or Local Water and sewerage company. however, this is not a requirement for those using solar as mains supply or private water boreholes.
• You can request for the meters by applying in our website, make a call on 0700 444 448, visit our office or contact us through our social media platforms.
• We have also partnered with major wholesaler distributers country wide, contact us for referral to your nearest dealer.
Once these prepaid meters are installed, the tenants purchase tokens through MPESA paybill and receive the tokens generated from UMS vending system. At the end of the month, the total amount purchased in that month are sent to the registered verified landlord account by the 1st three working day of the following month to pay the utility provider
UMS make their payments to the registered landlords on the 1st 3 working days of every month as per the contract signed between the UMS and the landlord.
No, this is a secondary meter that must be connected to the main KPLC meter.
like any other sub meter, this meter is recognized by KPLC as long as its supplied from the main KPLC meter.
The landlord engages their own licensed electrician to do the installation.
UMS Kenya is responsible for making the payments promptly to the utility provider.
Yes, there is a fee of 10% service charge for the total purchased amount that covers for the token generation, administration expenses as well as transactional costs.
Can be paid by either increasing the tariff or deducted before remitting the amount to the landlord every month depending on the instruction issued by the landlord.
No, UMS use the approved EPRA tariffs, check https://www.stimatracker.com/
Tenant FAQs
Top up your prepaid meter using UMS MPESA paybill and your meter number as a token.
Our help desk team is available 24/7 and can be reached through a call 0700 444 448, whatsapp or help@umskenya.com
The 11-digit meter number is indicated on the face of the meter.
Contact your landlord as UMS only takes instructions from the landlord.
Also check if the connection is not lose or broken.